The scope of the conditions of sale.
These general conditions of sale apply to all sales concluded through the website www.grossiste-vetement-femme.com and DLB DISTRIBUTION LTD reserves the right to adapt or modify at any time these terms and conditions of sale. In case of modification, it will be applied to each order the general conditions of sale in force on the day of the order.
Orders must have a minimum of 1 € TTC to be accepted on the site.
DLB DISTRIBUTION LTD reserves the right to accept or reject any order without notice. The products remain the property of DLB DISTRIBUTION LTD until payment of the invoice.
The availability of articles
Our product offers and prices are valid as long as they are visible on the site, while stocks last. The stocks appear in the product sheet of each article. We can not therefore guarantee delivery if the number of items ordered is greater than the number of items in stock.
The prices indicated in Euro are reputed TTC without shipping costs. They can be changed at any time without notice, knowing that the items will be billed on the basis in effect at the registration of the order.
The price is payable in full and in one payment to the order. All orders are invoiced and payable in Euro only. For any delivery outside Metropolitan France, any customs fees or local taxes remain the responsibility of the recipient.
Amendment to the Online Dispute Resolution and amending Regulation (EC) No 2006 / 2004 and Directive 2009 / 22 / EC (Regulation on the RLLC)
We inform you that legislative changes regarding e-commerce took place in January 2016. As of 09 / 01 / 2016 Regulation (EU) No. 524 / 2013 relating to the "Online Dispute Resolution" comes into force.
The regulation called ODR (Online Dispute Resolution) aims to introduce an independent, impartial, transparent, effective, timely and fair extrajudicial procedure for the settlement of disputes arising from the online sale of goods or services between different EU countries .
This objective should be achieved through the creation of a platform for online dispute resolution (RLL) at EU level and the rules of cooperation with the national dispute resolution bodies. We inform you about the existence of this online platform for resolving disputes. You will find information on this in the 1 section of the 14 article of the downloadable ODR-VO in PDF format at
Below the link to the RLL platform:
Return and Claim
The exchange of any product declared, a posteriori, damaged during transport, without any reservation has been issued at the reception "or within 3 days" of the package, can not be supported. We take care of the case of transport reported within a period of 3 days.
As in any shipment, it is possible to be late or the product goes astray. In such a case, we contract the carrier to start an investigation.
All efforts are made, as long as necessary, to find this package.
If necessary, the merchant will be reimbursed by the carrier and deliver a new package identical to his expenses.
We do not accept any responsibility for longer delivery times due to the carrier, especially in case of loss of products, bad weather or strike.
For any anomalies concerning (Broken Products, Missing Products or Damaged Products) an email must be sent within 3 working days after receipt of the parcel to indicate this incident, after this period no complaint can be taken into account
-> for damaged or broken products a picture where we clearly see the product concerned must be added to the complaint email
-> regarding the assets and the repayments, they will be carried out within a maximum of 14 working days.
Right of withdrawal
The right of withdrawal only applies to natural persons.
In accordance with Articles L. 120-20, the consumer has a period of fourteen (14) calendar days to return, at its expense, the products do not suit him.
This period runs from the day of receipt of the consumer's order.
Any return may be reported in advance to the customer service Grossiste-en-live. The product must be returned to the "SELLER ADDRESS".
Only products returned as a whole, in their original packaging complete and intact, and in perfect condition of resale will be taken back.
Any product that has been damaged, or whose original packaging has been damaged, will not be refunded, returned or exchanged.
This right of withdrawal is exercised without penalty, with the exception of the expenses of sending and return.
In the hypothesis of the exercise of the right of retraction, the consumer has the choice to ask either TO HAVE sums paid on his customer account, or the exchange of the product.
In the case of an exchange, the return will be at the expense of the consumer.
In case of exercise of the right of withdrawal, Wholesaler-in-live will make every effort to ensure that an AVOIR is made on the consumer's customer account within thirty days.
- - Rights of use
The use of trademarks on the site is strictly prohibited.
Force majeure None of the parties will have failed in its contractual obligations, to the extent that their execution will be delayed, hindered or prevented by a fortuitous event of force majeure.
Will be considered as a case of force majeure any fact or circumstance irresistible, outside the parties, unpredictable, inevitable, independent of the will of the parties and which can not be prevented by the latter, despite all efforts reasonably possible.
The party affected by such circumstances will notify the other party within ten business days of the date on which it becomes aware.
The two parties will then approach, within three months, unless impossible due to force majeure, to examine the impact of the event and agree on the conditions under which the execution of the contract will be continued.
If the case of force majeure has a duration greater than a duration of one month, these terms and conditions may be terminated by the injured party.
The shipping costs include participation in preparation and packaging costs as well as postage costs. They are fixed, consisting of a fixed part and a part depending on the number of items ordered. Only the geographical area and the shipping method chosen by you vary the amount. To determine delivery charges, please visit our page Delivery .
You have several means of payment offering maximum security guarantees.
For Bank cards You will have to enter the number of your card, as well as its date of validity, directly in the zone envisaged for this purpose.
EMRG FACTORY SL reserves the right to refuse to make a delivery or to honor an order from a consumer who has not totally or partially paid a previous order or with whom a payment dispute is being administered. .
Whether you order from France or from abroad, we deliver to your home. The delivery time includes the preparation time of the package as well as the routing time. The average time is 3 days for France, but it does not constitute a deadline of rigor and Dlb distribution will not be able to be held responsible in case of delay of delivery. To determine delivery times, please consult our delivery page. You have 3 days to report any damage to the transport.
Attention: if you choose to pay by check, the order will be processed upon receipt thereof and delays will run accordingly.
Transfer of ownership and transfer of risk
The transfer of ownership of the products for the benefit of the purchaser, will be realized after full payment of the price by the latter, regardless of the date of delivery of said products.
On the other hand, the transfer of the risks of loss and deterioration of the products will be realized as soon as delivery and reception of these products by the Purchaser within a period of 3 days. You must notify us of the shipping damage within the 3 days so that we can make you either a refund or a credit note.
All the clauses in these general conditions of sale, as well as all the buying and selling transactions referred to herein, will be subject to French law.
Acceptance of the buyer
The present general conditions of sale as well as the tariffs are expressly approved and accepted by the Buyer, who declares and recognizes to have a perfect knowledge of it, and renounces, therefore, to take advantage of any contradictory document and, in particular, his own general conditions of purchase, the act of purchase resulting in acceptance of these general conditions of sale.
These conditions are subject to change at any time without notice